How to Shut Off/Turn On Your Water Service
 How to Shut Off Your Water Service
Always shut off your hot water heater before shutting off your water service to avoid damage to your water heater.
Locate your water meter. Water meters are installed inside meter boxes.
If you are unable to locate your meter, call Account Maintenance staff at 503-588-6099.
Remove the metal lid of the meter box. A standard screw driver can be used to lift the lid.
Once the metal lid is removed, there will be a concrete cover that can be lifted up and off.
On some service lines there will be a hand operated shut-off valve on the building.
If there is no hand valve on the building side of the meter, there is always a valve on the street side of the meter. This valve is called a "curb stop valve" and it requires a curb stop key to operate.
How to Turn On Your Water Service
When you are ready to turn your water service on, open an outside faucet first. This will allow air in the lines to escape when you turn the water back on.
After opening an outside line, carefully and slowly turn the curb stop or hand valve until it stops.
Allow water to run from the outside faucet a few minutes then turn outside faucet off.
If you are unable to turn your water service off or on, please call the Public Works Dispatch Communications Center anytime at 503-588-6333.
A "curb stop key" can be purchased at many local hardware stores, or they can be checked out from the City free of charge when available at either of the following places:
Finance Office
503-588-6270
555 Liberty Street SE
8 a.m. to 5 p.m. Monday through Friday
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Public Works Field Office
503-588-6333
1410 20th Street SE, Building #2
24 hours a day / 7 days a week
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